Hire the CSM who secures your recurring revenue.
Retention, upsell, product adoption: we recruit the Customer Success Manager able to cut your churn and grow your existing accounts, in under 20 days.
The role
The Customer Success Manager takes over once the contract is signed: onboarding, product adoption, account health monitoring, renewal and upsell. They spot early signs of disengagement before they turn into churn, and connect field feedback with the product and support teams.
It's a role that demands a dual skill set — relational and analytical — with a direct impact on net recurring revenue. A bad hire shows up late: churn only becomes visible at 6 or 12 months, by which point it's already costly to fix. We look for profiles able to read a usage dashboard as well as they can manage a tense client relationship.
The right profile
- Proven experience managing a portfolio of SaaS accounts, with retention or expansion metrics (NRR, churn rate, upsell) they can quantify precisely.
- Comfortable with data: can read a health score, a product adoption rate, and spot a disengagement signal before the renewal date — not after.
- Strong client relationship skills paired with the ability to set boundaries on an unrealistic expectation or say no: retention isn't the same as sales appeasement.
- Knows how to work directly with product and support to turn client feedback into a delivered action, not a ticket that lingers.
- Ideally some prior experience in a self-serve or low-touch product environment, where customer success already relies on playbooks and automation.
Salary range
| Seniority | Base | Variable | OTE |
|---|---|---|---|
| Junior | 32–38 k€ | 3–6 k€ | 35–44 k€ |
| Mid-level | 40–50 k€ | 6–12 k€ | 46–62 k€ |
| Senior | 55–70 k€ | 10–18 k€ | 65–88 k€ |
How we recruit
We start with your context.
An in-depth call to understand culture, commercial challenges, and non-negotiable criteria. We never start blind.
Active identification.
Our in-house agents + Apify, Kaspr, lemlist and Waalaxy to identify and reach out. Claude and Mistral to analyze and summarize. Fireflies and Noota to capture interviews. LinkedIn Recruiter for search.
5 to 10 aligned profiles.
Every profile presented has been met by Walid in interview. Each with a detailed brief, through to decision, negotiation and onboarding.
Frequently asked questions
What's the difference between a junior CSM and a senior CSM?
The junior manages a larger portfolio of less strategic accounts, with close guidance from their manager. The senior handles key accounts, negotiates complex renewals, and can shape retention strategy or even manage a small team.
Does the CSM have a variable component?
Yes, in most cases, tied to renewal rate and/or upsell, typically between 10 and 25% of base. We define this structure with you upfront so it actually serves your real retention goals.
How quickly can you hire a CSM?
Less than 20 days on average, based on our 2022-2026 placements. We present 3 to 5 profiles, all personally met by Walid, selected as much for how they read churn signals as for their relationship skills.
Do you place CDI, freelance, or RPO for this role?
All three. CDI remains the dominant format for a CSM, but we also place freelance profiles for one-off needs — extra support before a renewal spike, for example — and run RPO campaigns if you're hiring several CSMs in parallel.
A role to fill?
First call free, no commitment. Book a slot or describe your need — we get back to you within 24 business hours.